Coverage map not accurate in my area

[Iford_resident]

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is no issue. 

At best, I can get maybe 1-2 bars of network (no data) inside and outside of my house. I have to walk 10 minutes before I get any 4G. Others in my household and in the village can confirm this (multiple devices and networks). 

Please can you check the coverage in this area to resolve the issues or update your map to show what we can expect accurately? 

Regards

Matthew Hall  

[Oxonian]

@Iford_resident 

@Angel60 

In your position, it is worth downloading :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode. 

[Angel60]

That is what I did! But customer services have told me they have since tilted the mast towards another area with more customers!!!!!!

[Enlli]

I would take what customer services say with a dose of salt. 

Re alignments do take place but it's not the information to which they have access

Best bet is to try PAYG SIM cards on other networks ready for a move 

[madasaf1sh]

@Angel60 

The comment what CS made, has had me in stitches and is a load of tosh..  As the realignment's are usually to move away from objects that may impact performance.. 

[Cleoriff]

"Tilted the mast?". How would anyone in CS have any idea about this?

Must have a secret list of masts countrywide. 😂 (I don't think!)

[Enlli]

One has to admit that Customer Services are improving in that their excuses are getting more creative 😕 

[pgn]

That "Virgin Media O2 spends £1m on customer support every DAY" is beginning to yield dividends 😂

[jonsie]

Probably a monthly bonus for the best excuse to get rid of a caller

Reckon this one is a March contender.....

[japitts]

It may also be that some optimisation notes have inadvertently made their way to CS, and been completely misinterpreted.

A classic case of when too much information is a bad thing. As regards the online coverage maps, they tend to be a subset of internal mapping which is generally fairly accurate. But the granularity differs, as does the amount of detail needed.