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Coverage expired

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Jodiehardcastle
Level 1: Joiner
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on ‎28-08-2023 11:50

on ‎28-08-2023 11:50

My coverage today has gone completely. I have 0 cellular signal whatsoever. When I checked, it said coverage terminated? What does this mean please and why can’t I use my phone at all now unless connected to wifi? And even then I can’t use cellular data still. I am currently going through the process of Changing SIMS due to service and coverage issues but would my current SIM be cancelled before my new one arrives? Can someone please advise as soon as possible? Thank you. 

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MI5
Level 94: Supreme
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on ‎28-08-2023 11:56

on ‎28-08-2023 11:56

@Jodiehardcastle 

It's normal for O2 to disconnect your sim immediately for some bizarre reason.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151829 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎28-08-2023 11:56

on ‎28-08-2023 11:56

@Jodiehardcastle 

It's normal for O2 to disconnect your sim immediately for some bizarre reason.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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