I have contacted o2 twice in the last few days to arrange for a faulty handset to be replaced, however all of the PDF return delivery instructions snet via email are corrupt and can't be opened. I've tried both on laptop and smart device a d various PDF platforms, all unable to open the documents. Has anyone else experienced this. The second agent I spoke to has resent them, but again same problem.
Save it on your laptop then right click and choose to open in your browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Thanks @MI5. I've tried that, no success. I've noticed the file path contains the word jasper, jot seen than before. E.g [filename.jasper.pdf]. Is that normal?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
It sounds to me like he has sent you a link to the file rather than a copy of the file ; the link isn't working because the file is behind O2's firewalls.
