Upon my contract ending in January, which I was willing to go to a rolling pay monthly plan, I recieved a phoned call from an O2 representative enquiring about upgraded. We agreed a call back in 2 days to allow me to review tariffs and phones.
After this phone call I recieved a text message thanking me for renewing my contract with O2. This was no way what was agreed, so I called back to report a fraudulent contract and the representative informed me this had been cancelled.
Unaware and assuming I was out of contract, I requested a PAC code on Monday 31st May and was told it would be ~£800 in charges to move. On Tuesday 1st June, I called to report and spoke with a representative who told me this would be sorted and I would get a text or email in the week to confirm. I haven't recieved communications on this and my account shows I am still in contract until 2023.
THIS IS FRAUD. And when I try to leave, you'll require notice, I'm trying to leave, but you have fraudulently entered me into a contract and would quickly try to fine me for breaking a scam contract.
Have you been charging me extra from January? I want this resolved immediately and no period of notice to cancel as you are dragging this out.