Connected to WiFi, no Internet!

[Klhissue]

This is the 2nd time this has happened to my phone (Huwaei P20 Pro). It will be connected to the Internet but states no Internet access. I have tried every possible fix on Google (reboot settings, clear networks etc) and it still will not connect to the Internet. So frustrating and I am beginning to think this is a phone issue as no other mobile is affected in my household......

[Alice12]

I’m having the same problem (as are many others according to this forum). Incredibly annoying. Has yours resumed yet? Not happy paying for something we aren’t getting! 

[madasaf1sh · Accepted solution]

@Klhissue 

Sounds like your phone isn't picking up the default gateway provided by your WiFi Network . 

This sounds like a software issue on the phone. I would have a look on Huawei's community pages or contact Huawei Support in the first instance.

[madasaf1sh]

@Alice12 

Facebook taking offline there own services is nothing to do with o2... 

[MONTECORE]

I have the same issue tonight