Solved: Change of product and services

Vorg86 · ‎15-02-2024

I have two o2 accounts

The first account has two of my mobiles on it - registered to 1 email address.

The second account has one mobile on it - registered to another email address of mine, I want to move this over so that all three are on the main account.

I have logged into to add another product and services, I add the number and it says this is already an o2 account and to try another number.

Customer services says I can only do it online, please help!

MI5 · ‎15-02-2024

@Vorg86

It isn't possible to merge accounts until everyone has been migrated to the new 360 billing system.

Whenever that might be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-02-2024

@Vorg86

It isn't possible to merge accounts until everyone has been migrated to the new 360 billing system.

Whenever that might be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Vorg86 · ‎15-02-2024

Hi,

Sorry so there's no way to resolve this sorry?

gmarkj · ‎15-02-2024

Not at this time, no

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎15-02-2024

@Vorg86 wrote:
Hi,

Sorry so there's no way to resolve this sorry?

Not until everyone is on the new billing system @Vorg86

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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