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on 15-06-2023 14:15
Hi all, im having problems,
So ive received and email to say they've cancelled all my extra which include calls and data, i have a pre agreed amount to pay each month which coincides with my actual bill and theres been a lot of issues to date with this, but now i cant contact O2 at all to try remedy the situation, anyone know any answers ?
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on 15-06-2023 14:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
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on 15-06-2023 14:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-06-2023 14:18
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on 15-06-2023 14:18
@FraserH If you have no phone to use, download Skype: Guide: A Guide to Skype
Then you need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
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on 15-06-2023 14:18
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on 15-06-2023 14:18
Tried that but not replying, its pretty urgent as i have a disability and need to stay in contact

