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Cannot turn on wifi calling with iPhone dual SIM (eSim)

lxpollitt
Level 1: Joiner
  • 6 Posts
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Registered:

My O2 says that 4G & Wifi calling is enabled. But when I try to enable it in my iphone settings the phone pops up a dialog saying I have to enable it on O2 first, even though it is already enabled on O2 and has been for weeks.

 

I'm using an iPhone 11 Pro Max on the latest iOS release.  My O2 account is using an eSim.

 

I cannot call O2 support because I have no cellulary reception where I am.  I cannot leave where I am because I am under a 2 week covid quarantine. 

 

I really need to get my calls working, so any help is greatly appreciated.

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MI5
Level 94: Supreme
  • 128309 Posts
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Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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