Cannot receive phone calls or texts

[Vanessa93]

I switched from three couple of weeks ago, wanting to keep my old number. Transition went fine, after few days I noticed I was not receiving any phone calls or texts. I was able to call though. I called the customer service on Saturday and after being put on hold twice they hung up. Called again after 1 day and apparently the sim was disconnected ! Wow O2 what a move...now back to square one where I can only make phone calls but not received them nor any messages. Way forward to lose a client.

[Cleoriff]

@Vanessa93 

I'll ask @O2Lisa if she can help you here.

[O2Lisa]

Morning @Cleoriff, thanks for the tag 

So sorry to hear you're having issues @Vanessa93, I'll message you privately so I can look further in to this for you