Solved: Cannot activate new iPhone 12

LadyClementine · ‎09-11-2020

Hello
I received my new iPhone 12. I followed all instructions to transfer from my iPhone SE but it seems to have failed. I cannot make calls from new phone or send messages etc. My old phone is still on the network and my new phone isn’t. What do I need to do?

MI5 · ‎09-11-2020

@LadyClementine

You need to use your old sim or do a sim swap if you want to use the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-11-2020

@LadyClementine

You need to use your old sim or do a sim swap if you want to use the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LadyClementine · ‎09-11-2020

I was sent a new sim which I put in. Was that wrong?

MI5 · ‎09-11-2020

@LadyClementine

The new sim is for 5g so you only need to use it if you are in a 5g area currently.

If not, you just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LadyClementine · ‎09-11-2020

It’s okay, I’ve done it! Thank you so much. I’m such a technophobe! Haha!

MI5 · ‎09-11-2020

No problem at all. Enjoy your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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