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Davec14 · ‎07-03-2023

Hi , I was given a free gift when I signed up but when I try to activate it it keeps saying there was a problem with your account and takes me back to the sign in screen , then I get a text saying I have 7 days to activate my gift?

MI5 · ‎07-03-2023

@Davec14

See if this guide helps Guide: Adding and removing O2 Extras

If not, Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-03-2023

@Davec14

See if this guide helps Guide: Adding and removing O2 Extras

If not, Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎08-03-2023

@Davec14 were you able to get this activated?

Davec14 · ‎08-03-2023

Hi , managed to get it activated by ringing up , thanks

MI5 · ‎08-03-2023

Welcome @Davec14

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cannot activate my free gift

I need esim

Move my number

Content lock

Top up

message saying blocked account