Solved: Cannot access app whatsoever, it keeps saying 'o2 ...

Alexander_Wat · ‎26-03-2023

I went to check my tariff for this month on the O2 app, it re-directs me to the login/register page, I've tried logging in to my account on the O2 app, no success whatsoever, it kept saying 'O2 isn't available for you yet', even though I have been a member for quite some time, any help please?

MI5 · ‎26-03-2023

@Alexander_Wat

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-03-2023

@Alexander_Wat

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎26-03-2023

Your account may be being migrated to O2's new 360 system at the back-end, @Alexander_Wat - info here for ref: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

It should recover once migration has completed,try again in the morning.

Links to O2 Social Media Team here

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