Cannot Can't send message to O2 - error 0

[royjevans]

Hi 
I have a pay monthly phone and need to add the Travel bolt on for my holiday next week. But when sending the message to 23336, I get the Cannot send message to O2 - error 0 code. Any ideas how I can getbn round this?

Thanks in advance.
Roy

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[TallTrees]

Hi there @royjevans 

Yes as Jonsie says you need o2 customer services 

You can also message them here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[royjevans]

Thanks all. I contacted O2 and they said there is a tech fault with some services and they are working on resolving them. But it appears I already have the bolt on - although the same fault prevents me from managing my account and seeing it listed. 

Thanks again.

[pgn]

Guess their magic 8-ball must be well used these days, @royjevans 🤐