Cancelling online order

[johnfreeman]

I ordered a sim only contract today but now wish to cancel this order as my current provider is requesting larger fee than I expected to cancel their contract.
How do I cancel my online order?

[Cleoriff · Accepted solution]

@johnfreeman 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[johnfreeman]

Many thanks for your assistance!

[MI5]

@johnfreeman 

It's most unlikely that you'll be able to cancel it, so you will have to return it under the change of mind policy when you receive it https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy