Solved: Re: Cancelled contract and signed up for a Sim dea...

Stunners · ‎05-07-2022

So I cancelled my o2 contract and thought I would look around for a decent sim deal. Ironically the best sim deal I could find was also with o2 via comparethemarket.com. When going through the process it asked me if I needed a new nano sim which I said no to.

My question is , exactly how will my plan start on my phone with my existing old sim ?

MI5 · ‎05-07-2022

@Stunners

It won't as you have cancelled your current contract and so the sim will be switched off.

You'll need to contact O2 for a new sim to go with the new contract and also to ask them to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-07-2022

@Stunners

It won't as you have cancelled your current contract and so the sim will be switched off.

You'll need to contact O2 for a new sim to go with the new contract and also to ask them to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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