cancel
Showing results for 
Search instead for 
Did you mean: 

Can't view my Pay Monthly account - technical problem?

CC81
Level 1: Joiner
  • 15 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Hello, I've logged into my O2 website account and can see both my numbers listed (I have one Pay Monthly and one PAYG). I can also see my details.

I want to change my tariff for the Pay Monthly account - but when I try to click into the account details, I get an "internal error" on the website.

Is this only affecting me, or others too?

Message 1 of 2
416 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 68: Extraordinaire
  • 8493 Posts
  • 60 Topics
  • 1747 Solutions
Registered:

There appears to be  I changed onto the new billing system yesterday and the My O2 app is not working

Website seems OK but not really checked everything 

If you want to change tariff best contacting O2 at the moment

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 2
409 Views
1 REPLY 1

Enlli
Level 68: Extraordinaire
  • 8493 Posts
  • 60 Topics
  • 1747 Solutions
Registered:

There appears to be  I changed onto the new billing system yesterday and the My O2 app is not working

Website seems OK but not really checked everything 

If you want to change tariff best contacting O2 at the moment

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
410 Views