Can’t receive texts
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-02-2023 15:49
Hi
@O2Sarah wondering if you can help my partner took out a new contract with yourselves a month ago and has been unable to receive texts after multiple times on the phone to customer’s services we have been told that the PAC code files haven’t fully transferred over but yet nothing seems to be getting done about this.
- 12038 Posts
- 69 Topics
- 3222 Solutions
on 14-02-2023 15:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-02-2023 15:55
@Markn
Sarah isnt on shift, so wont pick up your tag..
Sounds like the donor network hasn't completed their process, hence the no SMS as they have to do work for them to be re-routed to o2.
I will tag @O2KyleW who should be able to help you
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-02-2023 10:24
Looks like @O2KyleW couldn't pick up this one.
@O2Helen01 can you have a look at this for @Markn please?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-02-2023 12:10