Hi, I’ve been trying to login to my o2 account to check my data and I am unable to login. I have tried resetting my password, deleting and redownloading the app but I still can’t login.
The error message I am met with is;
Oops. My 02 isn't available to you yet.
Don't worry, you can still manage your account in My 02 for web.
I don’t understand why as i have always been able to login to my account with no problem.
Try online https://mymobile.o2.co.uk/ If using the app, try deleting, rebooting phone and then reinstall the app. This is a customer to customer community, not O2. You need to contact O2. Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG) Unlikely that you'd get help in store, but may be worth a last resort try.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I use the app for a quick check on usage but use web for changes and more detail.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
