Re: Can't log into my O2 app on my new phone

Shadylane · ‎08-02-2024

I changed my phone and now can't log into my O2 account through the app.

I contacted customer service on the 26th January and was told they would have me back on line in 3 to 7 days but still not able to get on! I have cleared the cashe, uninstalled and re installed the app but had no luck!

MI5 · ‎08-02-2024

@Shadylane

You'll need to persevere with O2, sorry.

Guide: How to find help & contact O2

Did you reboot in between deleting and downloading the app?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shadylane · ‎08-02-2024

Yes I did reboot. As you said I will have to keep trying O2. Thanks

Oxonian · ‎09-02-2024

@Shadylane

Do you still have your old 'phone ? If so, are you still logged into MyO2 thereon ?

Shadylane · ‎11-02-2025

Had this phone a year and was working fine then just stopped!

MI5 · ‎11-02-2025

No luck with customer service @Shadylane ?

Try on the socials if not.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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