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Can't log in to my O2 app on android phone anymore... Why not?

Wiltshirelass13
Level 1: Joiner
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on ‎06-08-2021 13:53

on ‎06-08-2021 13:53

. 

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madasaf1sh
Level 78: King of Kings
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on ‎06-08-2021 14:09

on ‎06-08-2021 14:09

@Wiltshirelass13 

 

What error are you getting? 

Have you updated the app in the app store at all recently? Can you log in on the web to myo2?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bambino
Level 86: Prestigious
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on ‎06-08-2021 14:15

on ‎06-08-2021 14:15

@Wiltshirelass13 Try uninstalling and reinstalling the app.

I DO NOT WORK FOR O2



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TheresaV
Former Staff
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on ‎10-08-2021 14:11

on ‎10-08-2021 14:11

Hi @Wiltshirelass13 did you manage to get into the MyO2 app again?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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