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Can't hear anything on the other end of phone

Sammi01
Level 1: Joiner
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Hi people can hear me but i cannot hear them I've checked speaker no probs as I can hear perfectly well on what's app and messenger calls.

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madasaf1sh
Level 78: King of Kings
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@Sammi01 

 

It could be a fauly with the handset or a sim issue.. 

In the first instance pop to an o2 store with photo ID and request a new sim card, if that doesnt solve the issue then contact your phone manufacturer and run through the diagnostics with them... 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
Level 38: Lively
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@Sammi01 

Can you hear people on calls if you use headphones ? 

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