cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get verification code text messages

NathLander166
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I joined O2 within the last week. Ever since joining, I haven't been able to receive verification code texts from the likes of PayPal and other two factor authentication platforms.

 

Is there a setting on the phone/SIM/O2 preventing this?

 

I am using a Google Pixel 6 Pro

Message 1 of 4
2,914 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 146925 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

@NathLander166 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
2,911 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 146925 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

@NathLander166 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
2,912 Views

shdTN26
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have only just joined this Community (in an attempt to find a solution for another "problem") and found this Topic which in the past I would also have raised.

 

I would have raised it previously, as ever since moving to a house inside which there is absolutely NO mobile coverage, I was unable to receive verification code texts from any of the organisations with websites requiring two factor authentication. This I raised with several of the organisations requiring it, and none seemed to understand that this actually meant I could not log on to their website to access my account. I even spoke to real people in Customer Services - one of which just dismissed me with "well that's the system, its for your security" Great! Some of the Two Factor systems did offer other ways of getting the code, but not all.

 

I use an iPhone 13 Pro (and an iPad Pro), on O2. Recently however, I have had much less reason to get cross as magically I now seem to be able to receive verification codes while sitting here by my PC, with no mobile phone signal. Unfortunately, I did not carry out a scientific survey to determine what has happened to resolve this situation, but there are a couple of things:

  • AFAIK I have always had WiFi Calling enabled on my iPhone (no option available on iPad), but recently changed Broadband provider and means of receiving Broadband to FFTP on BT, and I have installed a more robust domestic WiFi network to ensure best use of Full Fibre. Don't know if this would affect receipt of texts on my iPhone.
  • Someone "out there" may have finally noticed that not everyone has mobile phone reception and the codes are being sent also via iMessage (to iPhones and iPads) thus working via WiFi, rather than just via SMS (not available in the absence of a mobile phone signal.

I realise this does not help the original enquiry, but someone might be interested!

Message 3 of 4
2,895 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

Hi @NathLander166 were you able to get this sorted?

 

 

Message 4 of 4
2,868 Views