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Can’t get internet whilst roaming

JRS-11fit
Level 1: Joiner
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Hi, I am roaming in Portugal and and can’t connect to internet via data connection. How do I fix this ?

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madasaf1sh
Level 78: King of Kings
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Registered:

@JRS-11fit 


Try changing the APN to mobile.o2.co.uk 

A couple of other things to try, Manually select a network

Step down in the settings to 4G

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@JRS-11fit 


Try changing the APN to mobile.o2.co.uk 

A couple of other things to try, Manually select a network

Step down in the settings to 4G

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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JRS-11fit
Level 1: Joiner
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Registered:

Thanks, you are a whizzkid !

The APN was virgin as I’ve just transferred over to O2, so changing as you advised fixed the issue

many thanks

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

Glad it worked slight_smile 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
667 Views