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Can't connect to 02 app

Nishantkhanal
Level 1: Joiner
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on ‎19-10-2023 10:53

on ‎19-10-2023 10:53

Hello there, i can access to my 02 in the web but when i try to connect in the app. It says that my 02 is not available to me yet ..Please help me with this 

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Enlli
Level 69: Guiding Light
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on ‎19-10-2023 10:58

on ‎19-10-2023 10:58

Try deleting the App. Switching your phone off and on then downloading the latest version

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 67: Unsung hero
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on ‎19-10-2023 11:02

on ‎19-10-2023 11:02

How long has it been since you joined @Nishantkhanal ?
If only a couple of days then give it until next week.

If longer, try deleting the app, rebooting your phone and downloading the app again.

If that still doesn't work you will need to contact customer services.

Call them on 202 or 0344 809 202.

Best time to calls is 8am.

Alternatively you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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