Can i speak to an agent, without access to my email or phone, so cant login to the app

[VickyPK]

Hi,

I'm currently in NZ and using an NZ sim. Since about Nov/Dec last year (big ish) my device stopped being able to connect to any mobile network (VOLT update?!), despite working perfectly for months with an NZ sim on a local network.

Problem is now i cant use the device with my o2 sim as it won't connect to a network, and i havn't got access to the email on my account anymore.

Is there any way i could speak to an agent to try and get the device working again?!

(current o2 pay monthly customer)

[MI5]

@VickyPK 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks