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Can i speak to an agent, without access to my email or phone, so cant login to the app

VickyPK
Level 1: Joiner
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on ‎02-09-2024 09:54

on ‎02-09-2024 09:54

Hi,

 

I'm currently in NZ and using an NZ sim. Since about Nov/Dec last year (big ish) my device stopped being able to connect to any mobile network (VOLT update?!), despite working perfectly for months with an NZ sim on a local network.

 

Problem is now i cant use the device with my o2 sim as it won't connect to a network, and i havn't got access to the email on my account anymore.

 

Is there any way i could speak to an agent to try and get the device working again?!

 

(current o2 pay monthly customer)

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MI5
Level 94: Supreme
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on ‎02-09-2024 10:10

on ‎02-09-2024 10:10

@VickyPK 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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