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Calls keep dropping out

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Charly777
Level 1: Joiner
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‎20-06-2023 15:14

‎20-06-2023 15:14

Hi, everytime  I receive or make a call from home the call cuts out after about 20 seconds.  I have checked  for any issues in my area and it has been  saying there is an issue with a mast near me  for 3 months now.  I have a three year monthly contract till January 2024, can I change my sim  and cancel contract also and pay remainder on Samsung phone?  I am paying  for a service which is unusable and need to find another provider with no issues. Thanks

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MI5
Level 94: Supreme
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‎20-06-2023 15:18

‎20-06-2023 15:18

@Charly777 

Pay off the device plan and you are free to leave.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150732 Posts
  • 645 Topics
  • 28715 Solutions
Registered:

‎20-06-2023 15:18

‎20-06-2023 15:18

@Charly777 

Pay off the device plan and you are free to leave.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Charly777
Level 1: Joiner
In response to MI5
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‎20-06-2023 15:22

‎20-06-2023 15:22

Cheers 😁

 

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MI5
Level 94: Supreme
In response to Charly777
  • 150732 Posts
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Registered:

‎20-06-2023 15:57

‎20-06-2023 15:57

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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