Have you been turning your phone off and on @Chrisanderson72 ?
Does you My o2 show that the late bill has been cleared?
You can ring the payment management team using Skype to call their 0800 number.
The number and how to call using Skype are in the guide below.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
