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Calls abroad

Leeadams071089
Level 1: Joiner
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Hi could you tell me why i cant use calls in the USA when i recieved a message saying i could with no additional charges ?

 

Thank you.

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MI5
Level 94: Supreme
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@Leeadams071089 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Calls can be an issue with PAYG phones as no 4g calling capability.

USA - Roaming with O2 

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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