Caller Identification

[Chessier]

I've been moved from Virgin to O2 for about a week and I get "Unknown" as my caller Id on incoming calls 99% of the time. Its not my phone I've checked. A very few time its shown me the contact who's calling but then shown "Unknown" for the very same contacts a few hour later. I can find no help on the website and some advise for the inevitable phone call would be much appreciated. 

Thanks in advance

Karl

[pgn]

Tagging @O2Emma for you, @Chessier - as an O2 advisor, you will be asked via Message here to pass in some more info. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks you making me work after being off for bank holiday lol.

Hi @Chessier I will send you a private message to look into this for you .

[pgn]

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@O2Emma wrote:

Hi @pgn I will pick this up thanks you making me work after being off for bank holiday lol.

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🤣 Bank holidays are no respecter of work queues, @O2Emma 🫣

(And thank you, appreciated as always!)

[Chessier]

Cheers, everyone.