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Call Forwarding

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J-Lannon89
Level 1: Joiner
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on ‎05-10-2021 11:56

on ‎05-10-2021 11:56

There is an issue with the charging port on my phone and the phone is not getting any charge when connected to the charger. The phone has now died. Is there anyway I can set up call forwarding to an alternate number, via the O2 website (due to no longer being able turn my phone on) as I use my number for work purposes?

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MI5
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on ‎05-10-2021 13:37

on ‎05-10-2021 13:37

@J-Lannon89 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152213 Posts
  • 651 Topics
  • 29030 Solutions
Registered:

on ‎05-10-2021 13:37

on ‎05-10-2021 13:37

@J-Lannon89 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎05-10-2021 14:23

on ‎05-10-2021 14:23

Have you got a spare phone to put the sim in @J-Lannon89 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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