Bolt on

[Hawley227]

I have a bolt on my account I didn't ask for

[madasaf1sh]

@Hawley227 

What is the bolt on that has appeared on your account? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[TallTrees]

Hello @Hawley227 

Welcome to the o2 Community forum 

I have a bolt on "standard rates in the Europe zone" I didn't ask for but it says free 

Then it shows my request for additional data bolt on and when it expires and the charge made.

You can find this in MYO2 

If you find a charge for a bolt on you didn't request then contact o2 customer services on social media leave them a message here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202