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Bolt on options not working

user89342
Level 1: Joiner
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I am having trouble buying bolt-ons.

  • In-app: I can only select the 100mb bolt on. It costs £5.50.
  • In-website: I can only select the 100mb bolt on. It costs £5.50.
  • On the automated phone service: I can only select the 100mb bolt on. It costs £3. But when I do it, it doesn't work.

I would like to buy any size of bolt on, have the correct price, and have all the different routes work. I can only buy proper bolt-ons now but going to a support call (which is hard to get to).

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Dave-O2
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Hello @user89342 

 

Updating the thread to let you know, we're expecting this to be fixed next week.

View solution in original post

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Enlli
Level 70: Enigma
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Big problem with these bolt ones at the moment.

Several posts on the Subject.

See https://community.o2.co.uk/t5/Pay-Monthly/Unable-to-buy-bolt-on-over-100mb/m-p/1787438#M288501

Our forum manager is trying to get to the bottom of this

 

@Dave-O2 another for the list

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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user89342
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Thank you very much for the update.

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Dave-O2
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Thanks @Enlli 

 

@user89342 This is currently being looked at, once i have anything further to share, i'll let you know 👍

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Dave-O2
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Hello @user89342 

 

Updating the thread to let you know, we're expecting this to be fixed next week.

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jonsie
Level 94: Supreme
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Dave-O2
Community Manager
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Hello @user89342 

 

Just confirming that this is now fixed, so you can now go ahead and add more data 👍

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