Bolt on options not working

[user89342]

I am having trouble buying bolt-ons.

• In-app: I can only select the 100mb bolt on. It costs £5.50.
• In-website: I can only select the 100mb bolt on. It costs £5.50.
• On the automated phone service: I can only select the 100mb bolt on. It costs £3. But when I do it, it doesn't work.

I would like to buy any size of bolt on, have the correct price, and have all the different routes work. I can only buy proper bolt-ons now but going to a support call (which is hard to get to).

[Enlli]

Big problem with these bolt ones at the moment.

Several posts on the Subject.

See https://community.o2.co.uk/t5/Pay-Monthly/Unable-to-buy-bolt-on-over-100mb/m-p/1787438#M288501

Our forum manager is trying to get to the bottom of this

@Dave-O2 another for the list

[user89342]

Thank you very much for the update.

[Dave-O2]

Thanks @Enlli 

@user89342 This is currently being looked at, once i have anything further to share, i'll let you know 👍

[Dave-O2 · Accepted solution]

Hello @user89342 

Updating the thread to let you know, we're expecting this to be fixed next week.

[jonsie]

Excellent news @Dave-O2 👍

[Dave-O2]

Hello @user89342 

Just confirming that this is now fixed, so you can now go ahead and add more data 👍