This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Blocked IMEI

Go to solution
Stanza1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎12-06-2023 18:47

on ‎12-06-2023 18:47

I lost my phone.I called to block SIM and IMEI.Got a new SIM.Managed to find phone.Called to unblock IMEI number.Sim won't work in SIM 1 slot on phone but works ok in slot 2.Is my slot 1 still blocked?

Message 1 of 6
898 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎12-06-2023 18:52

on ‎12-06-2023 18:52

@Stanza1 

Yes, sounds like it.

It may take up to 48 hours to be released off the system though and you should reboot to refresh the network connection (or reset network settings).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
896 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎12-06-2023 18:52

on ‎12-06-2023 18:52

@Stanza1 

Yes, sounds like it.

It may take up to 48 hours to be released off the system though and you should reboot to refresh the network connection (or reset network settings).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
897 Views
0 Kudos

Go to solution
Stanza1
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎12-06-2023 19:44

on ‎12-06-2023 19:44

Ok thanks

Message 3 of 6
886 Views
0 Kudos

Go to solution
Stanza1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-06-2023 18:05

on ‎14-06-2023 18:05

Nope my SIM 1 slot is still blocked.Tried resetting network etc.

Message 4 of 6
848 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎14-06-2023 19:30

on ‎14-06-2023 19:30

Back on to O2 then @Stanza1 

Maybe @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
842 Views

Go to solution
O2Emma
Former Staff
In response to MI5
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

on ‎14-06-2023 19:35

on ‎14-06-2023 19:35

Hi @MI5 I will pick this up thanks .

@Stanza1 I will send you a private message to look into this for you.

signature
Message 6 of 6
840 Views
Top Kudoed Authors
View All
Top