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Blocked IMEI

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Stanza1
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on ‎12-06-2023 18:47

on ‎12-06-2023 18:47

I lost my phone.I called to block SIM and IMEI.Got a new SIM.Managed to find phone.Called to unblock IMEI number.Sim won't work in SIM 1 slot on phone but works ok in slot 2.Is my slot 1 still blocked?

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MI5
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on ‎12-06-2023 18:52

on ‎12-06-2023 18:52

@Stanza1 

Yes, sounds like it.

It may take up to 48 hours to be released off the system though and you should reboot to refresh the network connection (or reset network settings).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎12-06-2023 18:52

on ‎12-06-2023 18:52

@Stanza1 

Yes, sounds like it.

It may take up to 48 hours to be released off the system though and you should reboot to refresh the network connection (or reset network settings).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stanza1
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on ‎12-06-2023 19:44

on ‎12-06-2023 19:44

Ok thanks

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Stanza1
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on ‎14-06-2023 18:05

on ‎14-06-2023 18:05

Nope my SIM 1 slot is still blocked.Tried resetting network etc.

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MI5
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on ‎14-06-2023 19:30

on ‎14-06-2023 19:30

Back on to O2 then @Stanza1 

Maybe @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
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on ‎14-06-2023 19:35

on ‎14-06-2023 19:35

Hi @MI5 I will pick this up thanks .

@Stanza1 I will send you a private message to look into this for you.

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