I received a text message saying that my auto top-up wasn't a success and remembered that I had a new card so I wanted to change my auto top-up bankcard details but The myO2 website does not let me as there is nowhere seemingly to do so. Searching on the web brings me to this page https://autotopup.o2.co.uk which is the faq page for auto top-up. On clicking on the 'Can I change my auto top-up settings?! link within I am just brought back to the main o2 top-up page. There is nowhere on that page that mentions auto-top. On this very website since 2014, you have been giving the solution as phone 4445 or "To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details." - This again brings you back to the main top-up page (with no mention of auto-top up). Have you ever looked at this recently? I did manage to top up manually through that page with my new card but at no stage of the process did it mention auto top-up. I will be seriously annoyed (to the point of giving up on o2) if I am charged again for the top-up at a later date. Also, I know my way around a webpage/computer and would suggest that O2 had a complete overhaul of the site.
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