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Auto - Top - up - Changing Bank Cards and Old Solutions.

Charon
Level 1: Joiner
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I received a text message saying that my auto top-up wasn't a success and remembered that I had a new card so I wanted to change my auto top-up bankcard details but The myO2 website does not let me as there is nowhere seemingly to do so. Searching on the web brings me to this page https://autotopup.o2.co.uk which is the faq page for auto top-up. On clicking on the 'Can I change my auto top-up settings?!  link within  I am just brought back to the main o2 top-up page. There is nowhere on that page that mentions auto-top.  On this very website since 2014, you have been giving the solution as phone 4445 or "To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details."  - This again brings you back to the main top-up page (with no mention of auto-top up).   Have you ever looked at this recently?  I did manage to top up manually through that page with my new card but at no stage of the process did it mention auto top-up. I will be seriously annoyed (to the point of giving up on o2) if I am charged again for the top-up at a later date.    Also, I know my way around a webpage/computer and would suggest that O2 had a complete overhaul of the site. 

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MI5
Level 94: Supreme
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@Charon 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Charon 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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