Apple Watch

[wayne1960]

Hi All

i purchased a Cellular Apple Watch 10 directly from Apple app 6 weeks ago.

I successfully paired the watch to my phone but when I went on Mobile Services to add the watch to my existing plan and mobile number the option to add was missing.

I’ve read all the posts on here and I’m not alone.

I’ve been to Apple who say I need to speak to O2.

I went to the O2 store and they said I need to call 202.

I called 202 and they said I need to go back to the store.

I went back to the store and they called O2 and a ticket was raised.

7 days later and nothing.

I’ve repeated this little run around about 3 times ending in the same result.

Nothing!

So has anybody managed to get their Apple Watch purchased directly from Apple connected to their IPhone and now able to make and receive calls remotely from the same number?

[MI5]

@wayne1960 

All we know here Activate Apple Watch Guide and how to get help.

[wayne1960]

Thanks for this and as others have been saying none of those processes work.

Everything is good until you get to the “Add Data”

There is no option to sign in or see / review available data plans.

I guess I’m re stating what I believe others have in the past.

I simply need to know if it has s possible and for someone at O2 or Apple to sort it out.

If its not possible then I’ve been miss sold a product and my only option would be to get help elsewhere.

Can anyone advise what measures they have had to take?

[Enlli]

There have been people on here that have been able to do what you want with watches not bought from O2.

There seems to be problems with O2 and Apple Watches wherever they are bought and there have been customers on here who have spent months sorting things out.

Regretfully we have no O2 staff here.

Seems it is a question of keeping on until you find an agent who knows what they are doing.

[MI5]

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@wayne1960 wrote:

Thanks for this and as others have been saying none of those processes work.

Everything is good until you get to the “Add Data”

There is no option to sign in or see / review available data plans.

I guess I’m re stating what I believe others have in the past.

I simply need to know if it has s possible and for someone at O2 or Apple to sort it out.

If its not possible then I’ve been miss sold a product and my only option would be to get help elsewhere.

Can anyone advise what measures they have had to take?

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You need to contact O2 via social media as stated in the guide which was written by O2.

So yes it is possible and that's how you fix it @wayne1960 

[madasaf1sh]

Daft question @wayne1960  you aren't on PAYG (Bundle, Rolling Plan or Classic) by any chance, as you cant add your Apple Watch to any PAYG service