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Apple Watch reference code 10

Apple21
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I cannot get my mobile data set any more

I called 202 and quoted the reference code but the person on the line had no idea what was going on.

I have seen some threads from a year or two ago

any solutions please?

i still pay 

thanks

Message 1 of 14
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Batch
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@O2Lisa Er, not entirely sure I tagged you properly so I am doing this again. Please accept my apologies if you get 2 notifications 

Message 11 of 14
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O2Lisa
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Morning @Batch I’ll message you privately and we can discuss this further😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 12 of 14
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FIPC
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@O2Lisa Hi there, I have this code 10 error for over a months now, spoke to O2, they reset my esim, gave me a new esim, unpaired watch, removed watch from iCloud, still error code 10, wonder if you can help.

Message 13 of 14
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O2Lisa
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Hey @FIPC I'll do my best, I'll message you privately and look in to this for you 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 14 of 14
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