Apple Watch error code 90

[mcarbl]

I've recently got a new iPhone 14 Pro Max and, with it, O2 sent a new 5G SIM. Since then, I've only been receiving about 70% of text notifications on my watch.

I've unpaired my Series 8 watch (kept the airtime plan) and just re-paired it, but when I go to add the plan back on I get Error 90. Now nothing is working on my watch - weather, music etc...

O2 said the watch is incompatible with 5G, so have ordered me a 4G eSim to use with it... but I want to use 5G on my phone - I'm confused. Any ideas on how to get my plan back onto my watch?

[Cleoriff]

Thanks @O2Emma x

[Cleoriff]

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@O2Emma wrote:

Hi @Cleoriff  Looks like we have a new error code appearing I will pick this up thanks.

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I'm sure you can sort it @O2Emma 😉

[Evansk]

@O2Emma Hi Emma, same thing with me. Any help and guidance would be greatly appreciated 

[HACKRCHILD]

Same issue here 

[gmarkj]

Can you see if you can help @Evansk please @O2Ryan ?

[O2Ryan]

thanks for the tag ill send a private message over now.

[O2Emma]

Hi @HACKRCHILD  I can look into this for you I will send you a private message .