Apple Watch - data plan not in use issue

[BeloBe]

 

 

Hi,

I got my Apple Watch series 8 just under a month ago. Since then I keep having issues with the data plan. Initially, it wouldn’t connect to the internet and I couldn’t set the cellular up. I got help through here.

The data plan worked for around a week or so. But yesterday it stopped working and on the Apple Watch app it say that my o2 plan is ‘not in use’ I’m getting really annoyed over this and they obv make me pay for the monthly privilege of not being able to use the data and for all the frustration and time wasted. Anyone can help please?

[O2Sarah-]

Thanks for the tag @gmarkj 

@jessellison12 I will send you a private message so we can look into this.