Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[pgn]

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@CCH wrote:

Hi @O2Lisa, @O2Emma, @pgn, could anyone help me with an error code 14 on my new Apple Watch 8 please?

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@O2Sarah- is on this morning, @CCH - see if she can help, watch out for her reply soon.

[CCH]

@O2Sarah

just wondering if you saw the above tag. 🙂

[pgn]

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@CCH wrote:

O2Sarah

just wondering if you saw the above tag. 🙂

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@O2Sarah- - note the trailing hyphen 🫠

[O2Sarah-]

Thanks for the tag @CCH I will send you a private message so we can check your account.

[CCH]

😟

[O2Emma]

Hi @CCH I will send you a private message to look into this for you.

[CCH]

@pgn

@O2Sarah-

@O2Emma 

Morning, @O2Sarah- was looking at my mobile data error code 14 on my Apple Watch 8 yesterday however it still isn't working. I believe @O2Sarah- may not be working today so I am wondering if anyone else could pick this up and help me please? 🤔🙂

Many thanks. 

[pgn]

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@CCH wrote:

@pgn

@O2Sarah-

@O2Emma 

Morning, @O2Sarah- was looking at my mobile data error code 14 on my Apple Watch 8 yesterday however it still isn't working. I believe @O2Sarah- may not be working today so I am wondering if anyone else could pick this up and help me please? 🤔🙂

Many thanks. 

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Hi @CCH - the Advisor this morning is @O2Ryan - hopefully he can get back to you on this this morning.

Good luck!

[O2Ryan]

Thanks for the tag ill send a private message over now.

[pgn]

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@O2Sarah- wrote:

Thanks for the tag @CCH I will send you a private message so we can check your account.

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Hi, any joy on this one yet? Seems to have bounced around between Advisors a little.