Apple Watch data error code15

[Mason4]

Hi, on trying to set up the data plan on two Apple Watches it’s coming up with error code 15 for both, is it possible for @O2Sarah- to help me pls?

[Cleoriff]

@Mason4 

I'm sure she'll have a look but isn't on until Monday at 8am

[O2Sarah-]

Thanks for the tag @Mason4 

I will send you a private message to confirm some details and see if i can help 🙂

[JawadSaleem]

@Cleoriff ,Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take. 

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about. 

[Klaudiaa]

Hi, will you be able to help me as well? 
I’ve got my Apple Watch couple years now and nobody was able to help me with my o2 airtime plan. It never worked on my Apple Watch. Now it shows error code 15 

[gmarkj]

There are no more advisors from o2 on the community @Klaudiaa 

The guide we have for Apple Watch issues does not list code 15 on it's own.

Instead it says "for any issues not listed contact Social Media"

Watch guide - Activate Apple Watch Guide 

Customer services links - Guide: How to find help & contact O2