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Apple Watch code 14

Tiggy2
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Apple Watch 8 (cellular version) was all paired with phone and working well until about 11th January. Then dropped out. Have reset/re paired etc. when trying to connect back to the existing data plan all it wanted me to do through o2 app was take new data plan. Have been into shop (14th January) told referred to technical and would get a call. Nothing. Have tried since to connect watch to existing data plan that o2 have confirmed is on my account, and all set up, but now get message re error code 14. Any suggestions?

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pgn
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Tagging @O2Sarah- for this, @Tiggy2 - watch for a message after 8am. Good luck!

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O2Sarah-
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Thanks again @pgn 

@Tiggy2 I will send you a private message to check your account 

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Tiggy2
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O2 Sarah sorted it out! Now back working 

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pgn
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@Tiggy2 wrote:

O2 Sarah sorted it out! Now back working 

Well done, and thank you @O2Sarah- !

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