on 15-11-2020 17:11
on 15-11-2020 17:18
You'll need to call customer service. We are all customers like yourself.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Calling at 8.00am is the best time.
on 15-11-2020 17:21
on 15-11-2020 17:22
on 15-11-2020 17:22
Let us know how you get on.
@O2Lisa may be able to help you tomorrow otherwise.
on 15-11-2020 17:24
on 15-11-2020 18:32
on 15-11-2020 18:32
on 16-11-2020 12:36
on 16-11-2020 12:36
Thanks for the tag @MI5, hope you had a nice weekend
@O2Georgina here it is:smileyhappy:
on 16-11-2020 12:41
on 16-11-2020 12:41
Thanks for tag @O2Lisa . I will private message you now @Clare_599