Apple Watch Ultra - data plan disappeared

[Sam42]

Looking for some advice: 

Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. 

I have a £5 unlimited data plan currently on the 6 month free offer. Any advice would much appreciated - I use my watch without my phone every day so this is a real problem for me. 

Sam

[Harrisandy]

Hi can anybody help steer me please. This morning’s latest from the O2 chat is that you cannot call from the Apple Watch….. even though I could. Help!!!!

[Cleoriff]

@HarrisandyI'll tag @O2Jonathan or @O2nath_ci  to help you.

[Harrisandy]

Thanks @Cleoriff you are a star!

[O2Jonathan]

@Cleoriff thank you, I will private message you now @Harrisandy .

[Cleoriff]

Thanks @O2Jonathan x

[Seeking_Help]

I have exactly the same experience as you except I now pay for my watch data plan!

Mobile data plan in the watch App 'not in use'. No sim error message on my watch. When I swapped mobiles using 202 for assistance in November 2022, o2 managed to disconnect / disassociate my watch from my contract and I had to pay the outstanding device balance immediately. 

Now it's I have no data on my watch with an o2 data contract on my phone that is 'not in use' and my latest bill shows my sync-2 charge for it. I elected to remove the plan (the only option) and when I try to 'Set Up Mobile Service' from the mobile data option on the watch App it responds with 'Oops, something went wrong... Try again... [or call us] quoting reference code 14'. 

Getting a satisfactory resolution from o2 is exceedingly difficult - and increasingly stressful for such a poor level of service - I can't see any reason to stay with them when my contract next comes up for renewal.

[gmarkj]

Let's see if the community advisor can help you then @Seeking_Help 

Can you get in touch to see if you can solve this please @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Seeking_Help I will send you a private message so we can check your account 

[GLH]

I have this very same issue after upgrading phone did you find a solution? 

[GLH]

Can anyone help I have upgraded to IPhone 15 and watch £5 tariff has disappeared and only offering £7 new sim only tariff??