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Apple Watch Ultra - data plan disappeared

Sam42
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Looking for some advice: 

 

Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. 

I have a £5 unlimited data plan currently on the 6 month free offer. Any advice would much appreciated - I use my watch without my phone every day so this is a real problem for me. 

Sam

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Ashasg03
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Hi this happened to me too unfortunately no success at resolving yet 

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gmarkj
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And another 2 here @O2Ryan 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Ryan
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Thanks @gmarkj ill send a message over now.

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michaeldtaylor
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Hi - I also have this issue on a Apple Watch 7. The watch says No SIM, and the Plan said - O2 (Not Active) - I tried removing to re-add the plan, but I only get the option to add a new plan, not reassociate an existing one!

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michaeldtaylor
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I have tried ringing twice and they keep saying that the only thing they can do is to mail be a new eSim for the Apple Watch and then I have to go to an O2 Store to activate it! Why is it this hard to re-add an existing data plan?

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gmarkj
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Another Apple watch issue for you @O2Emma !

Watch out for a PM on the community @michaeldtaylor - you will see a number on the envelope in the top right when you are logged in.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Emma
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Hi @gmarkj I will pick this up thanks.

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O2Emma
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Hi @michaeldtaylor I will send you a private message to look into it for you.

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Harrisandy
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Hi @O2Emma I have the same problem if you can add me to the list please. Worked fine at the weekend no data only. I have also tried the chat…..

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