This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Anybody else having problems trying to upgrade their account online or on mobile?

Go to solution
Joanna7
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎19-06-2023 22:45

on ‎19-06-2023 22:45

I'm trying to upgrade my account from a SIM only to a SIM with OPPO phone.  I've tried endless times via 02 website and APP and I constantly get the same error message 'no connection' which is incorrect because I do have a connection, but not with 02....clearly.

 

Thank you

 

Joanna

Message 1 of 2
627 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152841 Posts
  • 652 Topics
  • 29170 Solutions
Registered:

on ‎19-06-2023 22:49

on ‎19-06-2023 22:49

@Joanna7 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
623 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 152841 Posts
  • 652 Topics
  • 29170 Solutions
Registered:

on ‎19-06-2023 22:49

on ‎19-06-2023 22:49

@Joanna7 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
624 Views
0 Kudos
Top Kudoed Authors
View All
Top