Adding Disney extra offer at £5.99

[KH7]

Hello, I already have Disney plus and am currently paying £7.99. I have seen on o2 priority that I can add the option to reduce this to £5.99 but it says 'oops we are unable to show you this offer right now.' Please could you advice how I can add this? Thank you 

[pgn · Accepted solution]

Hi @KH7 - my reading of the Ts&Cs of the current Priority Disney+ offer, valid to end 2021, indicates that you will need to deal with any existing agreement before applying this offer - last paragraph in screenshot below shows where this point is made.

There is a community guide that talks to this offer which also says running the Priority and regular service from the same e-mail address would not work anyway: Guide: Adding and removing O2 Extras  

Good luck!

[Crimson]

 also have this and it says same but I cannot get through to talk to anyone

[pgn]

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@Crimson wrote:

 also have this and it says same but I cannot get through to talk to anyone

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Numbers in here, @Crimson - call around 08:15 morning time in the UK Guide: Coronavirus Community Help and Support 

Or contact the O2 Social Media team at any of the three links below the blue O2 bars in my signature.

Good luck!

[Crimson]

thanks for that