Solved: Activate short code messaging

Coffeekid · ‎11-11-2022

I am getting the following message on my android phone: can't reply to this short code

Can you help

Thanks Bob

MI5 · ‎11-11-2022

Must be a spend cap on your account then.

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-11-2022

@Coffeekid

There are some numbers that cannot be replied to.

Is this just one number you are having an issue with or all shortcodes?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Coffeekid · ‎11-11-2022

Hello,,,,,,,,,,,,,,,,,

All short codes on my android phone but no problems on my Apple iphone

Bob

MI5 · ‎11-11-2022

@Coffeekid

You may have triggered a setting in the message app which prevents sending to shortcodes.

Look for premium message services and see if you've blocked them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Coffeekid · ‎11-11-2022

Hi...............It is set at 'Always allow'

MI5 · ‎11-11-2022

@Coffeekid

Must be a spend cap on your account then.

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Coffeekid · ‎11-11-2022

Thank, will contact customer services

Bob

MI5 · ‎11-11-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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