Accessory Discount Code not received after 30 days

[antoin]

I have called O2 phone support 3 times about this to no avail.

I upgraded my iPhone 12 to a Samsung Galaxy S23 on the 15th of September and waited the 30 days for my discount code for the Samsung Galaxy Buds Pro 2 to come in so I could buy them for £1.

The main reason I went for this phone was because of this offer.

It has been 49 days now and still no discount code has been received.

I was told on my last phone call, which occurred last Friday, that this is an "ongoing issue".

Can it be looked into please?

I'm not happy at all that this has taken so long in the first place and I'm still waiting for a resolution.

I'm beginning to think this was a scam by O2 to encourage uptake of their Samsung overstock!

[gmarkj]

This is a community of o2 customers @antoin so no one from here can look into anything.

You need to keep trying with customer services I am afraid:

Customer Service	Number	Charges
From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK Rate
From abroad	+44 344 809 0202	Free

(taken from the guide Guide: How to find help & contact O2 )

You can call 0800 902 0217 using Skype for free 

Guide here Guide: A Guide to Skype

Or send them a message on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[antoin]

sure, but has anyone else had the same issue?

[MI5]

@antoin 

Quite a few similar issues reported if you search the forum.

[gmarkj]

@antoin 

lots. this search ( https://www.google.com/search?q=site%3A+community.o2.co.uk+samsung+buds ) has many pages of results. Now some of these will be the replies as well as the original comments, but it is still a lot!

[Oxonian]

@antoin 

If your problem does not resolve itself, you could consider making a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

I would be inclined to persevere with Customer Services a little longer ; but lodging a formal complaint will be your next step.